SHIPPING & DELIVERY INFORMATION
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
SHOP PURCHASES
1 MAINLAND CANADA SHIPPING
1.1 Shipping rates are calculated based on weight, dimensions and shipping destination, and will be shown at checkout prior to your order confirmation.
1.2 Should our selected courier partners update or change their shipping rates we will review the rates that work most reasonably with items purchased.
1.3 Sales tax is charged according to the province or territory to which the item is shipped.
2 INTERNATIONAL SHIPPING
2.1 We use DHL Express /UPS Express to ship worldwide. If you have any questions regarding this service please email us at enquiries@septemberflowerschool.com.
2.2 Shipping rates are calculated based on weight, dimensions and shipping destination, and will be shown at checkout prior to your order confirmation.
2.4 Should our selected courier partners update or change their shipping rates we will review the rates that work most reasonably with items purchased.
2.5 Orders may be subject to additional import duties; taxes and delivery charges from some countries. These additional charges will be paid by the recipient. Please enquire at the local Customs Office of your designated country for details before you place your order.
2.6 Sales tax is charged according to the province or territory to which the item is shipped.
3 ORDER PROCESSING
3.1 Orders are prepared and dispatched within 3-7 days of purchase between Monday to Friday.
3.2 Art prints are made to order and take 10 days for production. We will dispatch these orders as soon as they are ready, separately from any other items.
3.3 Whilst we work hard to ensure your order is dispatched and processed on time, unexpected delays may occur due to customs delays, transit delays or unforeseen events.
3.4 Public Holidays may result in order processing and shipping delays, so please allow additional time when purchasing items during these times.
4 UNDELIVERED & MISSING ORDERS
4.1 We will inform you via email should your item be undelivered and returned to SFS. We will then arrange a second delivery at an additional shipping cost to you. If we do not hear from you within 2 weeks however, we will refund the total item amount excluding the delivery charge.
4.2 Please inform us as soon as possible via email at enquiries@septemberflowerschool.com if you have provided incorrect delivery information on the order you have placed. Note that once your order is dispatched the address cannot be changed.
5 FRAGILE ITEMS
5.1 Fragile items will be wrapped in protective packaging and may require special handling which could result in additional shipping costs. Please contact enquiries@septemberflowerschool.com if you require more information about this prior to purchasing your item.
5.2 Should an item arrive damaged please take a photo of the following information: / the original packaging / the damaged item / the shipping label. Please email us at enquiries@septemberflowerschool.com with this information and a member of our team will be in touch with you to explain the next steps.
6 PART ORDERS
6.1 Part orders may be dispatched separately and may therefore arrive at different times. Should you have any concerns regarding missing items please contact us as soon as possible at enquiries@septemberflowerschool.com .
7 REFUNDS & RETURNS
7.1 Many items in our store are made to order such as art prints; paintings; t-shirts and ceramics. We do not accept returns or provide refunds for any made-to-order items unless they are faulty or damaged. See 5.2 should this be the case.
7.2 Should you wish to return an item or seek a refund for an item that is not made-to-order please email us at enquiries@septemberflowerschool.com no later than 14 days after the date on which you received your item. You will be contacted by a member of our team explaining the next steps.
7.3 Please return your item in good condition, ideally with its original packaging. To qualify for a full refund you must notify us you will be returning the item within 14 working days from the date you received the products, you then have 14 days from this date to return your purchase at your cost. We are unable to offer free returns.
7.4 Please note that within the Canada there is no available insurance for damage of ceramics during transit. Therefore, please make sure that items you are returning are packed adequately as we cannot accept liability for returned goods being lost or damaged in transit.
7.5 If you are returning an item from outside the Canada there may be insurance available for loss and damage, but please check locally as we cannot accept liability for returned goods being lost or damaged in transit.
7.6 Once we receive your returned item, we will process a refund to your original source of payment.
8 COVID-19 COMPLIANCE
8.1 Note that there may be slight delays in delivery due to COVID-19. We are however, working hard to deliver orders within a reasonable delivery time frame.